Delivery Service

How to enable the delivery service: 1. Go to Settings → Widgets → enable "Delivery" 2. After activation, the delivery admin pages appear in the sidebar 3. Configure delivery zones, drivers, and settings The delivery module works together with the Digital Menu and E-commerce: orders can be delivered.

Draw delivery zones on the map to define your delivery area: 1. Go to Delivery → Zones 2. Click 'New zone' 3. Choose the type: circle (center + radius) or polygon (draw manually on the map) 4. Set the delivery fee per zone 5. Optional: minimum order amount and estimated delivery time per zone When an order is placed, the system automatically checks if the delivery address falls within a zone. Outside all zones, delivery is refused.

Add drivers and manage their status: 1. Go to Delivery → Drivers 2. Click 'New driver' 3. Fill in: name, phone, email, vehicle type 4. Each driver gets their own PIN for the staff dashboard Statuses: • Available — Can receive orders • Busy — Has an active delivery • Offline — Not logged in Drivers log in via the staff dashboard with their PIN and can share their location.

Assign orders to drivers — manually or automatically: Manual: • Go to Delivery → Orders • Click an order → 'Assign' → choose a driver Automatic: • Enable auto-assign in Delivery → Settings • The system chooses the best driver based on: — Distance to pickup address — Current workload (number of active deliveries) — Availability status Upon assignment, the driver receives a notification on the staff dashboard.

Customers and admins can track orders in real-time: Customer tracking: • After assignment, the customer receives a tracking link (no account needed) • The tracking page shows: status steps (received → preparing → ready → in transit → delivered) • When the driver is in transit: map with driver position, ETA, and number of stops Admin tracking: • Go to Delivery → Live Overview • See all active drivers on the map with their current orders The driver shares their location via the staff dashboard (GPS).

Automatically switch to external delivery services when capacity is insufficient: 1. Go to Delivery → External Providers 2. Connect a provider (e.g. via API) 3. Set the escalation rule: after X minutes without assignment → automatically forward to external The system first tries your own drivers. If nobody is available within the set time, the order is automatically forwarded to the external provider.

Let customers add extra delivery instructions to their order: • Default field: 'Delivery instructions' (e.g. 'Ring bell at neighbors', '2nd floor') • Custom fields: define your own fields in Delivery → Settings → Checkout Fields • All fields are shown to the driver on the staff dashboard Examples of custom fields: floor, company name, preferred delivery time.

Receive sound notifications for new orders and automatically print receipts: Sound: • Enable sound notifications in Delivery → Settings • A sound plays for each new order • Volume is adjustable Receipt printer: • Connect an ESC/POS-compatible printer via Web Serial API • A receipt is automatically printed for each new order • The receipt contains: order number, items, delivery address, delivery instructions

Allow approved customers to order on account: 1. Go to Delivery → Settings → enable 'Order on account' 2. Mark customers as 'Approved for account' in the customer profile Only approved customers see the 'On account' option at checkout. Invoices are automatically generated and collected monthly.

Customers can create an account for a better delivery experience: • View order history with status and tracking • Reorder with 1 click • Save delivery addresses (multiple addresses possible) • Save delivery instructions per address An account is not required — guests can always order as guest.

When both Delivery and the Digital Menu are active, they work together as follows: • Delivery zones (this module) determine delivery costs — not the fixed delivery cost field of the menu • At checkout via the menu, the delivery address is checked against active zones • The correct zone rate is automatically applied • Addresses outside all zones are rejected This enables location-based delivery rates instead of a single fixed amount.