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Dine-in Table Ordering
Guests order from their table via QR code or table number. Tips, bill splitting, kitchen integration and session management.
Activating dine-in
How to enable dine-in:
1. Go to Menu → Ordering → Fulfillment Types
2. Enable 'Dine-in'
3. Choose payment mode: pay upfront (per round) or pay afterwards (at the end)
4. Choose table mode: QR code, manual table number, or both
After activation, the dine-in tab appears in the ordering flow on the live website.
Tips
- Choose 'both' as a fallback in case a QR code doesn't work.
- With upfront payment, the guest pays per round via Stripe.
Managing tables
Manage your tables via Menu → Dine-in → Tables:
• Create a table — Give it a name or number (e.g. 'Table 1', 'Terrace A3')
• Edit — Click a table to change its name
• Delete — Remove tables that are no longer in use
• Generate QR codes — Click 'Generate QR' per table
• Download QR — Download as PNG, ready to print
Tips
- Print QR codes on standard A6 format for on the table.
- Use clear table names so the kitchen immediately knows where an order goes.
How it works for guests
The guest experience with dine-in:
1. Guest scans the QR code on the table → the menu opens automatically in dine-in mode
2. Or: guest opens the menu and manually enters a table number
3. Add items to the order
4. 'Place order' → items are sent to the kitchen as a round
5. Order more: guest adds new items and places another round
6. Check out: guest selects tip, optionally splits the bill, and pays via Stripe
Tips
- Guests can place multiple rounds within the same session.
- With pay-afterwards, the guest only pays when all rounds are placed.
Managing orders (kitchen)
Recognizing and processing dine-in orders:
• Dine-in orders show a table badge (e.g. 'Table 5') in the orders overview
• Each round appears as a separate block with round number
• Mark a round as 'Served' when the food leaves the kitchen
• Cancel an individual item if it's no longer available — the total is recalculated
• View the full session overview or print a receipt
Tips
- The sound notification for new orders also works for dine-in orders.
- The receipt automatically includes the table number.
Tips and bill splitting
Tips:
• The guest chooses from preset percentages (e.g. 5%, 10%, 15%) or enters a custom amount
• The tip is calculated on top of the subtotal
Bill splitting:
• Equal split — divide the total among a number of people
• Custom split — each person pays a self-chosen amount
• Each partial payment goes separately through Stripe
• The session only closes when the full amount is paid
Tips
- With equal split, the amount is divided fairly, including tip.
- With custom split, the system validates that all partial amounts cover the total.
Session management
A dine-in session runs from the moment a guest opens the table until payment:
• Auto-close — after full payment the session closes automatically
• Manual close — staff can close a session via the admin panel (with warning for outstanding balance)
• Idle timeout — set a time after which inactive sessions are automatically closed
Closed sessions are archived and can be found in the session overview.
Tips
- The idle timeout prevents forgotten sessions from staying open indefinitely.
- When manually closing, you receive a warning if there is still an outstanding amount.
Review email after visit
After a dine-in visit, a review request can be sent automatically:
• The system sends an email to the guest (if an email address is available)
• The email contains a link to the restaurant's review form
• Timing is configurable (default 7 days after visit)
Requirement: the guest must have provided an email address during checkout.
Tips
- Review emails increase the chance of positive feedback.
- Adjust the timing in the notification settings.
Note
- With pay-afterwards, guests can only check out after placing at least one order.
- Without the guest's email address, no review request is sent.