Frequently asked questions

Menu items are linked to your role and permissions. As Editor (end client) you see by default: Pages, Blog, Media (including AI images), Messages, Email, Support and Help. Your agency admin can grant extra permissions for: • Navigation, Footer and Global Blocks editing • Settings (configurable per tab: General, SEO, Email, Domain, Business info, Languages, GDPR, Integrations) • Modules like E-commerce, Bookings, Reservations, Delivery, Loyalty, Menu, Push notifications, Recruitment and Reviews As Team member you see nearly everything except user management and billing. As Admin you have full access. Need more access? Contact your administrator.

Changes only go live after publishing. Check if you clicked "Publish" or "Publish all". It may take a few minutes for changes to appear due to caching.

Check if: • The file format is supported (JPG, PNG, GIF, WebP, SVG, MP4, WebM, PDF) • The file isn't too large (max 10 MB recommended) • Your internet connection is stable Still having issues? Try reloading the page.

The CMS automatically saves versions of published pages (up to 20 versions per page). You can view and restore previous versions via the version history in the page editor. For a full backup, you can export your data via Settings → Data export.

Yes! Open the page in the visual builder and click "Version history". You'll see a list of all published versions with date and author. For each version you can: • View – Open the version in read-only mode • Restore as draft – Load the version to continue editing • Restore & publish – Set the version live immediately

Go to the login page and click "Forgot password". Enter your email address and follow the instructions in the email you receive.

Click the language icon (flag) in the top-right of the menu bar. Choose your preferred language from the 5 available options: Dutch, English, German, French or Spanish. The language is applied immediately and remembered.

You can set an animation effect per section on a page. Go to the visual builder, select a section and choose an animation preset like fade, slide-up, zoom or bounce. The animation plays when visitors scroll to the section. The animation is only visible on the live website, not in the editor.

Press Ctrl+K (or Cmd+K on Mac) in the visual builder to open the command palette. Type an action like "save", "publish", "toggle theme" or a page name to navigate quickly. Press Enter to execute the action.

The Client Portal is a simplified interface for end customers. Clients only see Pages, Content and Media — no technical settings. The portal uses the agency's logo and colours (white-label).

Go to Settings and click "Export my data". You'll receive a JSON file with all your account, site, content and media data. This is your right to data portability (GDPR).

Go to Settings and click "Delete my account". After confirmation, your account will be set to inactive. You have 30 days to change your mind. After that, all data is permanently deleted.