Reviews & Ratings

The review system automatically sends review requests to customers after a booking, reservation or delivery. Customers can leave a review on your own site or be redirected to external platforms like Google, Trustpilot or TripAdvisor. You can also display external reviews on your website using the ExternalReviewsSection block in the Page Builder.

Go to Reviews → Settings to enable the review system: • Enable/disable review requests • Set the delay (hours after completion) • Choose per widget (booking/reservation/delivery) whether review requests are sent • Enable internal reviews (review on your own site) • Add external review links (Google, Trustpilot, TripAdvisor, custom)

To direct customers to Google for a review: 1. Go to Reviews → Settings 2. Enter your Google Place ID (starts with 'ChIJ...') 3. The system automatically generates the correct Google review link You can find your Place ID via: • Google Maps → search your business → click 'Share' → copy the link • Or use the Google Place ID Finder: developers.google.com/maps/documentation/places/web-service/place-id

Besides Google, you can also connect other review platforms: • Trustpilot: enter your Business Unit URL • TripAdvisor: enter your business link • Yelp: enter your Yelp page URL • Custom: enter any URL with a custom label Each provider gets its own button in the review request email.

The system automatically sends emails after completion: • After a booking (status: completed) • After a reservation (status: completed/seated) • After a delivery (status: delivered) The email contains: • Greeting with customer name • Link to internal review (if enabled) • Buttons to Google and external platforms • Unsubscribe link Each customer receives a maximum of 1 review request per booking/reservation/order.

Go to Reviews → Site Reviews to manage submitted reviews: • View all reviews with stars, text and author • Filter by status: all, pending, approved • Filter by widget: booking, reservation, delivery • Approve or reject reviews • Delete inappropriate reviews New reviews default to 'pending' until you approve them.

The ExternalReviewsSection block displays external reviews (Google, Trustpilot, TripAdvisor) on your website. How to add it: 1. Open a page in the Page Builder 2. Search for 'External Reviews' in the block list 3. Drag it onto your page 4. Configure: provider, number of reviews, layout (grid/carousel/list), minimum rating, show provider badge The block automatically fetches reviews from the cache (updated once daily).

Before going live with the review system, you can send a test email: 1. Go to Reviews → Settings 2. Enter an email address in 'Test email' 3. Click 'Send test email' The test email shows what the review request email looks like, including your business name, colours and layout. Links in the test email are not functional.

You can customise the subject line and intro text of review request emails: 1. Go to Reviews → Settings 2. Scroll to 'Email template overrides' 3. Adjust: • Subject: default is 'How was your experience? — [business name]' • Intro text: default is 'Thank you for visiting [business name]! We'd love to hear about your experience.' Leave a field empty to use the default text. The email automatically inherits your branding colours and logo.

The review system automatically improves your SEO: • JSON-LD AggregateRating schema is automatically added to pages with the ExternalReviewsSection block • This allows Google to show stars in search results External reviews are automatically synchronised once daily (06:00 CET). The sync fetches the latest reviews from Google Places, Trustpilot and TripAdvisor and stores them in a local cache. Daily review request emails are sent at 10:30 CET.