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Support
Submit support tickets and track progress.
Creating a ticket
Go to Support → New ticket. Fill in:
1. Subject – A brief description of your question or issue
2. Category – Technical, Billing, General, Feature request or Bug
3. Priority – Low, Normal, High or Urgent
4. Description – Detailed explanation
You can also add attachments (images, PDFs, max 5 files of 10 MB each).
Viewing tickets
On the Support page you see an overview of all your tickets. Filter by status (Open, In progress, Resolved, Closed) or search by subject.
Click on a ticket to view the message thread and reply.
Tips
- New messages on your tickets are also notified via email.
Replying to a ticket
Open a ticket and type your reply in the text field at the bottom. Optionally add attachments and click "Send".
The status is updated automatically: when you reply, the ticket is set to "Waiting on agency", and vice versa.
Managing tickets (Admin)
As Admin you can view all tickets for your site or agency. You can:
• Change the status (In progress, Resolved, Closed)
• Add internal notes (only visible to your team, not to the client)
• Reopen closed tickets (within 30 days)
Tips
- Use internal notes to share context with colleagues without the client seeing it.